Ilanga Complex is currently listed at 1188 Puttick Ave, Northwold — but searching that address pulls up a residential property down the road. Here's exactly how to claim the profile and correct it.
There are two separate but connected issues causing confusion for anyone trying to find Ilanga Complex online. Understanding both problems is essential before attempting any fix.
Searching "Ilanga Complex" returns a listing at 1188 Puttick Ave — but Google's map pin points to a residential house further down the road, not the complex itself.
The Google Business Profile for Ilanga Complex has never been claimed by its owner. This means no one has verified or managed the listing, leaving it open to errors.
Because the profile is unclaimed, the address data is auto-generated and inaccurate. Correcting it requires ownership verification first — you cannot edit what you don't own.
These screenshots illustrate the core issue. Notice how the same address returns two very different results depending on how you search.
The Google Business Profile appears, showing 1188 Puttick Ave, Northwold. However, the map pin does not land on the complex — it lands on a house further along the street.
[PLACEHOLDER: Screenshot of GBP listing for Ilanga Complex showing 1188 Puttick Ave, Northwold]
Searching the address directly brings up a residential property — not Ilanga Complex. This creates serious confusion for visitors, delivery drivers, and clients trying to navigate.
[PLACEHOLDER: Screenshot showing the residential home at 1188 Puttick Ave appearing in Google Search/Maps]
Resolving this issue requires two clear actions, completed in the correct order. You must claim the profile before you can edit anything. Attempting to correct the address on an unclaimed profile is not possible.
Both steps are straightforward and can typically be completed within 1–3 business days, depending on how you choose to verify ownership.
Before any changes can be made to Ilanga Complex's listing, the profile must be claimed. Claiming gives you full management rights over the listing — including the ability to edit the address, add photos, respond to reviews, and update business hours.
Go to maps.google.com or type "Ilanga Complex" into Google Search. The existing listing should appear in the results. Do not create a new listing — one already exists and must be claimed, not duplicated.
Click on the Ilanga Complex listing to open the full business panel. Scroll down within the panel until you see the option labelled "Own this business?" or "Claim this business."
Tap or click the claim link. You will be redirected to Google Business Profile Manager (business.google.com) where the verification process begins. Make sure you are signed into the Google Account you wish to use for managing the listing.
You'll need a Google Account to claim the listing. Ideally, use a business-owned Gmail account so that access is not tied to a personal email address.
If you don't already have one, create a new Google Account at accounts.google.com. Use a recognisable business email (e.g. admin@ilangacomplex.co.za) where possible to maintain professionalism.
Go to business.google.com and sign in. From here, search for "Ilanga Complex" in the search bar. The existing listing will appear — click "Manage this business" to begin the claiming process.
If no other owner exists, you'll see a "Claim it" button. If another user has previously claimed it, you'll see "Request Access" — in which case Google will contact the existing owner to hand over control.
Google requires proof that you are legitimately associated with the business before granting management access. Several verification methods are available — the most common for a physical premises like Ilanga Complex is postcard by mail.
Google sends a physical postcard to the business address containing a 5-digit verification code. Delivery typically takes 5–14 days. This is the standard method for most businesses.
If eligible, Google will call the business's listed phone number and provide an automated verification code. This is faster but only available if a valid phone number is already on file.
If Google recognises a verified email domain linked to the business, an email verification option may appear. Enter the code sent to your inbox to complete verification instantly.
Newer accounts may be prompted for a live video call with a Google representative. You'll be asked to show the business premises, signage, and equipment to confirm legitimacy.
Once you receive your verification code (via postcard, phone, or email), return to business.google.com and enter it to complete the claiming process.
Sign in with the same Google Account you used when initiating the claim. Navigate to the Ilanga Complex listing in your dashboard.
You will see a prompt to enter your verification code. Type the 5-digit code exactly as shown on the postcard, SMS, or email. Click Submit.
Google will confirm that verification is complete. The profile status will change from "Unverified" to "Verified" and you will have full editing rights immediately.
With the profile now claimed and verified, you have full editing rights. The next task is to correct the address so that Google's pin accurately reflects the location of Ilanga Complex — not the residential property further along Puttick Ave.
There are two ways to access your listing's editing tools. Choose whichever method you're most comfortable with — both lead to the same editing panel.
Type "Ilanga Complex" into Google Search while logged into your verified Google Account. A management panel will appear at the top of the results with the button "Edit profile." Click it to open the inline editor.
Go to business.google.com, sign in, and select the Ilanga Complex listing from your dashboard. Click "Edit profile" in the left-hand panel to access all editable fields including address, phone, hours, and description.
In the Edit Profile panel, scroll to the Location section and click the address field to edit it. A map will appear alongside the address entry form.
Clear any existing address data and type the correct address carefully: 1188 Puttick Avenue, Northwold, Randburg. Ensure spelling, street type (Ave vs Avenue), and suburb are consistent with official postal records.
After entering the address, Google will attempt to auto-place the pin. Manually drag the pin to the precise location of Ilanga Complex on the map. Zoom in as far as possible to ensure accuracy — pin it to the building entrance or car park, not the street.
Click Save or Apply. Google will review the change — most address updates go live within 24–72 hours. You may receive an email confirming the update has been accepted.
After saving, it's important to verify that the pin has moved to the correct location and no longer points to the residential property. Allow up to 72 hours for changes to propagate fully.
Open Google Maps in an incognito/private browser window (so your login doesn't influence results) and search "Ilanga Complex." Confirm the pin lands on the complex building itself.
Also search the raw address "1188 Puttick Ave, Northwold" to ensure it now correctly resolves to Ilanga Complex rather than the residential property. If both searches show the correct result, the fix is confirmed.
Use Google Street View to visually confirm the pin's position. You should be able to see Ilanga Complex signage or the complex entrance at the pinned location — not a private house.
In some cases, Google may flag an address edit for additional review — particularly when the new address conflicts with another existing listing (such as the residential property). Here's how to handle it.
On Google Maps, locate the residential property that incorrectly appears at 1188 Puttick Ave. Click "Suggest an edit" and report the address as incorrect. This flags the conflicting data to Google's editorial team for manual review.
Access support at support.google.com/business and select "Contact Us." Explain that your verified business address conflicts with an incorrectly mapped residential property. Provide your business name, address, and any supporting documentation (lease agreement, utility bill).
Attach a copy of the lease agreement or title deed confirming Ilanga Complex's address as 1188 Puttick Ave. Google support can manually override conflicting map data when sufficient evidence is provided. Response times are typically 3–7 business days.
Having the right documentation ready will speed up the process considerably — especially if Google requests additional verification or if the address edit is disputed.
Now that your profile is claimed and the address is corrected, take the opportunity to fully optimise the listing. A complete, accurate Google Business Profile significantly improves your visibility in local search results and builds trust with prospective clients and visitors.
Add accurate opening hours, including any variations for public holidays. Incorrect hours are one of the top complaints from customers who arrive to find a business closed.
Include a primary contact number that is actively monitored. Google may use this number for future verification checks, so ensure it is current.
Link to the official Ilanga Complex website or a relevant contact/enquiry page. This improves SEO and gives visitors a clear next step.
Upload high-quality exterior and interior photos of Ilanga Complex. Listings with photos receive significantly more clicks and direction requests than those without.
Write a clear, keyword-rich description of Ilanga Complex — what it is, what tenants or services it hosts, and what makes it notable. Keep it under 750 characters.
Select the most accurate primary category (e.g. "Commercial Building," "Office Complex," or "Business Park"). Add secondary categories as applicable to improve search relevance.
Here is a quick reference summary of every step required to resolve the Ilanga Complex Google Business Profile issue from start to finish.
Initial setup: 30–60 minutes. Postcard verification wait: 5–14 days. Address update propagation: 24–72 hours.
Claiming and managing a Google Business Profile is completely free. There are no charges for verification, editing, or optimising the listing.
Searching "Ilanga Complex" or "1188 Puttick Ave" will both correctly pinpoint the complex — eliminating confusion for visitors, tenants, and delivery services.
Fix Your Google Business Profile Address: A Step-by-Step Guide